Refund Policy
Effective as of: July 21, 2026
At ChargeDock Plus, we want you to be completely satisfied with your purchase of the "ChargeDock Plus" Acer 7 in 1 Wireless Charging Station. If you are not entirely happy, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days, unfortunately, we cannot offer you a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All original accessories, manuals, and components must be included.
3. How to Initiate a Return
To initiate a return, please contact our customer support team at support@chargedockplus.com. Please include your order number and the reason for your return. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first obtaining an RMA number, as it may delay or prevent your refund/exchange.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The actual time for the refund to appear on your statement may vary depending on your bank or payment provider.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items are exempt from being returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Clearance or final sale items.
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective "ChargeDock Plus" Acer 7 in 1 Wireless Charging Station, please contact us immediately at support@chargedockplus.com with photos or videos of the damage/defect and your order number. We will gladly offer you a free replacement or a full refund, including any shipping costs, once the damage/defect is verified. You may not be required to return the damaged item in some cases.
8. Exchange Policy
If you wish to exchange your item for a different product, please follow the return process outlined above to return your original item for a refund. You can then place a new order for the desired item on our website. This ensures you receive the correct item quickly and efficiently.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@chargedockplus.com.